Ask AI or search our help articles to find an answer to your questions.

Go to Featurebase

Leave us feedback

Latest updates

API docs

System status

How can we help you?

Help Center

Improved

Newsletter

Product suite

Support suite

💡 Share your ideas

feedback

Report any issues or something not working as expected

Request changes to your billing, invoices, or subscription

Waiting on customer

In Review

Awaiting clarification

Planned

ASAP

In Progress

Investigating

Partially Completed

Already exists

Completed

Canceled

Next up

Done

All roadmap

Backlog

Helpdesk

AI agent

Requests & Insights

Outbound

Integrations

Example tag

🔍 Quality review [Poor]

🔍 Quality review [Good]

plan upgrade request

exclude_csat

fibi incorrect

for kateryna to review

feedback to update

feedback after update

stale_request_review

Please tell us what we can do to make Featurebase the best product for you.

Share your product feedback!

Stay awesome,{{admin.first_name}} from {{organization.displayName}}

Hey {name|there}! 👋

<h3>Steps to replicate</h3><ul><li>Open Messenger widget settings Support → Messenger</li><li>Open a chat before hand (can be done later)</li><li>Now open the chat within the preview</li><li>One of the widgets isn’t able to display conversations</li></ul><img data-width="50%" data-align="left" data-featurebase-content-key="5febde12dc56d60012d47db6/post/687f49a76d5fedc2a0c31577/01983137-08b6-76ce-98af-847d255619b2/b64u-aW1hZ2UucG5n.png" src="https://5febde12dc56d60012d47db6.featurebase-attachments.com/c/post/687f49a76d5fedc2a0c31577/01983137-08b6-76ce-98af-847d255619b2/b64u-aW1hZ2UucG5n.png?X-Amz-Expires=3600&amp;X-Amz-Date=20261006T130000Z&amp;X-Amz-Algorithm=AWS4-HMAC-SHA256&amp;X-Amz-Credential=DO801TYC4FCVNNEKURKM%2F20261006%2Ffra1%2Fs3%2Faws4_request&amp;X-Amz-SignedHeaders=host&amp;X-Amz-Signature=ba51246f103457a2442407f7b4ee05bafc6f17f43b7dc7571949a27bbcbafddf" data-featurebase-content-filename="image.png">

When the support chat is open and Messenger widget preview navigates to a conversation - it shows error

Stanislav Spotar