When using the create new email as admin functionality - recipient gets removed and message not deliveredHelpdeskMay 27, 2025Post type68097ad297a301c207158357What part of Help Desk?InboxPosted by Martijn Teuwsen · May 27, 2025Status: Completed1 comment1
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Erik Kaljumäe
May 27, 2025
Custom sending address setup needs to be completed for the Support module.
Once that is set it up, the issue should resolve.
References:
https://help.featurebase.app/en/articles/5260685-custom-email-sending-address
https://help.featurebase.app/en/articles/6551225-forwarding-inbound-support-emails-to-the-support-module