Workflow trigger for repeated intents (e.g. ask for human twice)

I want to be able to create a workflow action where if a user asks Fibi to talk to someone multiple times (e.g., 2 times), Fibi can then trigger a specific action like collecting their name and email and forwarding it to the team. Currently, Fibi seems to handle intents on the first occurrence, and there's no way to set a 'counter' or threshold for repeated requests within a single conversation.
Post type
✨ Other
What part of support platform?
Workflows

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Upvoters
Status

In Review

Board

Support platform

Date

5 days ago

Author

Shawn

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