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When doing initial reachout, the 5min email followup messages are not sent

Helpdesk

Flow:

  • Admin does chat reachout to user with a message.

Expectation:

  • If user doesn’t see chat message in 5 min, they will get a followup email.

Currently we do not send a followup email until user has sent a message.

Post type
68097ad297a301c207158357
What part of Help Desk?
Posted by Robi Rohumaa ·
Status: Completed1 comment

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Comments1

  • Robi Rohumaa changed status to Completed
    Team•

    May 29, 2025

    Pinned

    Hey!
    Admin outreach messages now trigger a follow-up message to be sent if the user has not seen them within five minutes.