Skip to main content

Conversation tags - Tag specific messages in conversations

Helpdesk

Let users add freeform tags to individual messages (not just conversation-level attributes) so they can highlight key moments - like a bug report, churn reason, or customer quote - and then filter conversations that contain those tags.

Post type
💡 New feature
Posted by Markus Palm ·
Status: Completed1 comment

Log in to comment and vote

Comments1

  • Markus Palm changed status to Completed
    Team•

    Apr 28

    Pinned

    Conversation tags are now live! You can tag any customer or teammate message to organize support requests, spot trends, and automate routing through Workflows.

    You can already set these up, so once we get the advanced reporting live, you will have the data ready! :)

    Full size preview