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Support for multiple support emails - Team and Team member based Email Sender IDs

Helpdesk

We have different support emails for various purposes (e.g., one for employee support and one for customer support), each managed by separate teams with unique responses, help center articles, and workflows. It would be very beneficial if Featurebase allowed us to add and manage multiple support email addresses and corresponding inboxes, each with distinct team assignments and settings.

Could you consider enabling the addition of multiple support email inboxes so each team can have its own dedicated channel, responses, and help resources, fully separated from other teams?

Thank you for considering this enhancement!

Post type
💡 New feature
What part of Help Desk?
Posted by Simon van beldoo ·
Status: Completed2 comments

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Comments2

  • Markus Palm changed status to Completed
    Team•

    Feb 17

    Pinned

    Hey! This is now supported via the multi-brand setup.

    You can create a different “brand” for each team or use case and assign dedicated email addresses, Messenger styles, and Help Centers to each.

    This way, you can manage all of the conversations from the same inbox but distinctly see to which team they belong to:

    Switching the conversation's brands in the support inbox.

    Inbox search:

    Search for all support conversations associated with a specific brand.

    Lastly, these attributes are also supported in the Workflows, so you can have different automations for each of these teams while still keeping everything in the same inbox:

    Brand support in Workflows.

    You can learn to set this up from this guide: Manage multiple brands in Featurebase

    Let me know if you have any questions! :)

  • Sankalp Dev

    •

    Oct 13, 2025

    •

    Merged request

    •

    1 vote

    Support for multiple sender email identities

    I would like to have the ability to use multiple sending email IDs.

    For example, if I reply to a ticket, I'd like the email to go from my email address, and if my colleague replies to a certain email, I want that email to go from their email ID.