Skip to main content

Show Conversation ID to users in the Messenger widget conversation/s

Helpdesk

Allow customers to see the unique Conversation ID directly in the Messenger widget (and ideally in related emails), so users can reference a clear “ticket number” when following up or talking to their internal teams, similar to how Freshdesk and other helpdesk tools expose ticket IDs.

Post type
💡 New feature
What part of Help Desk?
Posted by James Gianoutsos ·
2 comments

This request was merged into another request

Comments2

  • Rose Exoplanet

    •

    Dec 29, 2025

    •

    Merged request

    •

    1 vote

    Public Ticket IDs for Support Conversations

    I want the ability for customers to see and reference a unique Ticket ID for support conversations. We are moving from Freshdesk, and our enterprise customers are used to referencing their support tickets by a specific ID. This is important for their internal tracking and communication with us.

  • Matt Green

    •

    Nov 20, 2025

    To add - this is critical to our process for support and preventing me approving migration of our support ticket system to Featurebase. If we could have a way of adding this to the Workflow response in the same way we’re able to add “Show expected response time” , that would be perfect. An option to “Provide users with their Coversation/Ticket ID” option in that dropdown I could go live tomorrow :)