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Add ability to set conditional logic on Email Subject Line in Workflows

I want to be able to set conditions on the email subject line content when configuring branches in Workflows. This is important because the subject line is often a more reliable and concise indicator for routing conversations than the full email body content.
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💡 New feature
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Comments1

  • Umar Khan

    •

    Jan 28

    •

    Merged request

    •

    1 vote

    Workflow branch condition for Email Subject

    I want to be able to use the Email Subject as a condition in workflow branches. Currently, I can only filter by message content or body, but for certain automated workflows, being able to branch based on the subject line specifically is important.