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Keep assigned tickets in Team inbox if Team field is set

Helpdesk
I want tickets to remain visible in the Team inbox even after they have been assigned to an individual team member, as long as the 'Team' field is still set. Currently, assigning a person removes it from the Team inbox, but I believe it should stay there for team visibility until the team field itself is cleared.
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✨ Other
What part of Help Desk?
Posted by Luke Wakefield ·
1 comment

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Comments1

  • Josh Biller

    •

    May 14

    This is especially important in organizations that have multiple brands configured, with each brand having its own dedicated teams.