Hey there from earth!

Dynamic variables are here. You can now personalize messages, changelogs, surveys, and more by automatically inserting customer data like {first_name} and {company_plan} details.

Just type { in the editor to insert a variable. You can also set a fallback value so even if customer data is missing, your messages always read naturally.

You can use dynamic variables in:

• Macros and message templates

• Workflows

• Changelogs and Surveys

• Messenger greetings

Make every customer interaction feel personal, without the manual work!

Learn more: Dynamic variables in Featurebase

Other releases

• "Select all" bulk select option for filtered post lists

• Admins can add follow-up questions when upvoting on customers behalf