Hey guys! 👋

Many exciting updates from the support platform side again! We’ll also have a separate changelog about the feedback module & other updates soon.

Let’s get into it!

Help Center importers

You can now seamlessly migrate your knowledge base with one click from Intercom, Zendesk, and Crisp with the same exact structure and zero data loss, by using our automatic importers.

Access the importers from Settings → Help Center → Import from other apps. Simply paste your old help center’s link into the importer, and our system will handle the rest.

If you are coming from another tool, you can use our API + AI formatter to migrate. We’d also love to hear any other one-click importers we should do here →

Block users from the Inbox

Block any abusive, offensive, or spammy users straight from the Inbox. All of the information stored about that user, including their messages, will be archived from Featurebase.

You can see the full list of blocked users and easily unblock anyone from Settings → Banned Users → Messenger.

Conversation Data Attributes (CvDAs)

Conversation data attributes (CvDAs) let you store structured information about each support conversation, such as product area, issue type, or urgency.

In the near future, you’ll be able to use these to run automations, filter conversations, create custom inbox views, and much more.

Other improvements

• Copy & download conversation transcripts

• Enable Messenger for different portal pages

• The Messenger widget can now have a close button

• Support inboxes can now be reordered & pinned

• Fibi AI agent now fully respects custom snippets and data

• Customers now appear as the main users in email-forwarded conversations from your teammates

That’s it! If you haven’t migrated your Help Center to Featurebase already, now you can do so with just one click.

Also, check out the Support platform and bring all of your customer-facing tools in one place to save a ton of money. 😉

As always, leave us feedback! 💫