Managing search engine visibility
Choose which public portal surfaces search engines can index.
Written By Markus Palm
Last updated 4 days ago
Overview
Search engine visibility settings let you ask search engines not to index your Feedback Portal, Roadmaps, Updates, or Help Center. Use them when customers should reach public content through your own links instead of search results. These settings do not restrict who can open a page.
Change search engine indexing
Open Configure search engine indexing under Search engine indexing
Turn on the switch for each surface you want to exclude
The available switches are:
Disable for Feedback Portal
Disable for Updates
Disable for Help Center
Disable for Roadmaps
The excluded pages tell search engines not to index them. Turn a switch off to allow indexing again. Changes save automatically.
Note: The Search engine indexing section is shown only while your portal is public. A private portal already requires permitted access.
FAQs
Will disabling indexing remove existing search results?
Will disabling indexing remove existing search results?
No. The setting tells search engines not to index the page from now on. It does not immediately remove results a search engine has already stored, and allowing indexing does not guarantee that a page appears in results.
Can customers still open pages I exclude from search?
Can customers still open pages I exclude from search?
Yes. Indexing settings only affect search engines. To require permitted access, use Customer Portal access. Hiding a page from the menu does not restrict access either.
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