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Managing users

Banning & blocking users

Learn how to ban users from your feedback forum to disable them from posting and commenting.

Written By Kateryna Babenko

Last updated About 4 hours ago

Overview

You can ban users from interacting with your Featurebase feedback forum or support inbox, and optionally delete all of their existing spam content with one click.

To ban users from engaging in your Featurebase forum:

  1. Go to Dashboard → Users

  2. Open up the profile of the user you want to ban

  3. Click on the ⋅⋅⋅ three dots under their name

  4. Select Ban

  5. Select whether you want to ‘Delete all their content’ or keep it

Note: Banned users can still view your feedback board, but cannot interact with it anymore.

Banning users using their email

You can also ban specific email:

  1. Go to Settings → Users → Blocked

  2. Click Ban User on the top right

  3. Enter their email and a reason for the ban.

From here, you can also view all banned users for both Feedback & Support products and unban them if necessary.

Banning users from posts

To quickly ban users from their feedback posts:

  1. Open up their post on your feedback forum

  2. Click the ⋅⋅⋅ on the top right corner of the post/comment

  3. Choose ban-user to stop them from posting again

FAQ

No, banning currently only works based on email/user ID. However, we plan to add IP-based ban capabilities in the future.

We recommend disabling all Anonymous (no log-in) posting, upvoting, and commenting if you are experiencing problems with people abusing the feedback portal.

If low-quality users are affecting your community severely, we recommend enabling stricter access control to your board. This can be done with features like Single sign-on (SSO) authentication & data sync setup This lets you choose which users have access to your board.

For example, you could restrict access to paying users only, which would significantly cut down on low-quality users.

It’s also important to Set up Identity Verification to prevent ban-evasion methods.

Still need help? Ask the team