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Messenger in multiple languages

Localize the Messenger to be automatically in your customers' native languages.

Written By Kateryna Babenko

Last updated About 3 hours ago

Overview

You can set up your Messenger to support multiple languages. The messenger will automatically default to users’ language based on their browser’s language settings. If you don't enable their language, the portal will localize to the default language you've chosen.

Here are the languages we currently support →

Configuring Messenger languages

To add additional languages to your Messenger:

  1. Go to Settings → Support → Messenger → Customization

  2. Under Language Settings, click + Add Language

  3. From the dropdown, select your desired language(s)

  4. Choose which language should be the default

  5. Click ‘Save Changes’ from the top right

The default language should be the one most of your users speak. It’s also the fallback language for visitors whose browsers are set to unsupported languages.

Translating the Messenger

There are different parts of Messenger that you can now localize:

Go through these options to add translations for each added language.

FAQs

The default language should be the one the majority of your users speak. It’s also the fallback language for visitors whose browsers are set to unsupported languages.

If you've translated both the Messenger and your Help Center, the content shown in the Article Search card will match your user's browser language.

If you don't support your user's browser language, the default language of your Help Center will be shown. By default, this is English.

Still need help? Ask the team