Slack
Connect Slack and turn channel messages into conversations for your Inbox.
- Slack support overviewTurn Slack into a native support Channel with customer context, automation, AI, and reporting in the Featurebase Inbox.
- Connect Slack to FeaturebaseConnect Slack workspaces to Featurebase and manage their support settings.
- Add and manage Slack channelsAdd Slack channels to Featurebase, choose what each channel does, and automate channel setup.
- Choose how Slack messages become conversationsChoose how top-level Slack messages are grouped into Featurebase conversations and control who can start them.
- Handle Slack conversations in the InboxSynchronize Slack messages, see customer context, and handle Slack conversations from the Featurebase Inbox.
- Use Slack in WorkflowsAutomate Slack support with Workflows to route conversations, collect data, deploy Fibi, apply SLAs, and request CSAT.
- Discuss conversations with your team in SlackStart internal Slack discussions from customer conversations with your team to loop in Engineers, Product, or Sales.
- Send Featurebase notifications to SlackReceive Featurebase activity relevant to you in Slack DMs or route selected activity to shared Slack channels.
- Troubleshoot Slack supportDiagnose Slack installation, channel, conversation, Fibi AI Agent, identity, and reply failures and restore synchronization safely.