Custom domains in Featurebase
Use your own domain for receiving feedback.
Written By Robi Rohumaa
Last updated 11 days ago
A custom domain lets you receive feedback using your own domain, offering a seamless experience and consistent brand identity for customers.
It can also help your board to appear more trustworthy, professional, and impacts your SEO score positively.
This feature is available only on Paid plans.
Setting up a custom domain
1. Configure your custom domain in Featurebase
In Featurebase, go to Settings → Custom Domain
Choose the desired product to add a custom domain to (Feedback portal, Ticket portal, or Help Center)
Enter your custom domain in the first field (e.g. feedback.yourdomain.com)
Click Save
2. Configure your DNS records
Go to your DNS provider's portal (e.g. Cloudflare, OpenDNS, Quad9, or any another)
Create a new CNAME record:
For the 'Name' field, use your chosen subdomain name. You can copy it directly from the 'Name' field in Featurebase.
In the 'Content' field, input 'customdomains.featurebase.app'. Make sure that the address is exactly the same as stated in bold to ensure correct routing.
3. Confirm your changes and finalize the setup
Wait approximately 10 minutes for DNS changes to propagate.
Check the SSL Certificate Status in Featurebase. Once it displays Active in green, your feedback board will be accessible via the new custom subdomain.