Customizing Customer Portal appearance

Choose the theme, dark-mode background, and social sharing image for your Customer Portal.

Written By Markus Palm

Last updated 4 days ago

Overview

Customer Portal appearance settings control the default theme, the dark-mode background color, and the image used when someone shares a portal link. Your brand name, logo, and accent color are managed separately in Workspace branding, and the look of your emails in Email customizations.

Open the appearance settings

Go to Settings → Customer Portal → Appearance. Changes save as you edit.

These settings apply to the whole Customer Portal. If you use multiple brands, the portal uses the brand marked Default. To change the name, logo, or accent color, click 'Open Branding' beside Workspace identity.

Set the theme and background color

Choose a Default theme:

System default: Start with the visitor's system theme
Light: Start with the light appearance
Dark: Start with the dark appearance

With Dark or System default, you can also set Background color with the color picker or a HEX value. Featurebase applies it while the dark appearance is active.

Note: If you choose a light background color, Featurebase adjusts it to a darker shade.

Upload an image under Social media preview. Featurebase uses it for the preview when someone shares a Customer Portal link. The recommended image size is 1200 × 630 pixels.

Tip: Choose an image that remains readable in a small link preview.

Remove Featurebase branding

Use the Remove Featurebase branding card to hide the "Powered by Featurebase" mentions across your Customer Portal, widgets, and emails. Removing Featurebase branding explains what is included and how to enable it.

Preview the result

Click 'View Customer Portal' to open the portal. Check the theme, contrast, and logo together, then check your Help Center and widgets.

To change the menu or the pages shown to customers, use Customer Portal navigation. Feedback-specific wording and layout belong in Feedback Portal setup.

FAQs

Where do I change the logo and brand color?

In Workspace branding under Settings → Workspace → Branding. On the Appearance page, 'Open Branding' beside Workspace identity takes you there. Appearance settings only control the theme, background color, and social sharing image.

When does Background color apply?

Background color is available when the Default theme is Dark or System default. With Dark, Featurebase uses it across the Customer Portal and widgets. With System default, it applies only while dark mode is active for the visitor. The setting is not shown when the theme is Light.

Can each brand have its own Customer Portal appearance?

No. The Customer Portal is shared by the whole Workspace and uses the brand marked Default in Workspace branding. Other brands change the Help Center and Messenger, as described in Managing multiple brands.

Still need help? Ask the team