Configuring the Help Center

Changing the help center’s text

You can fully customize the heading section texts of your Knowledge Base:

1. Go to Settings → Help Centers → [your help center] → Styling → Content

2. Under the General Settings, change the title, description, and search placeholder

3. Click ‘Save all changes’ on the bottom right!

Linking to other sites from your Help Center

You may also want to link to some other sites, such as your API documentation, landing page, or feedback portal:

1. Go to Settings → Help Centers → [your help center] → Styling → Navigation

2. Under the Navigation Items, click on the + button on the top right to add a new link

3. Add the Name, URL, and icon

4. Click ‘Save all changes’ on the bottom right!

Styling your Help Center

The help center uses the same styling as your organization, including the logo, primary color, and theme. Learn to customize it here: Add your branding

Supporting multiple languages

You can publish the Help Center in your customers' native languages with multilingual articles and collections. Learn to set it up from here: Help Center in multiple languages

Hiding author and date information from articles

To hide author or date info from your help articles:

1. Go to Settings → Help Centers → [your help center] → Advanced

2. Under the Privacy settings, check ‘Hide author information’ or ‘Hide date information’

Configuring default link behaviour

To configure the default workspace-level link behavior for the Help Center:

1. Go to Settings → Help Centers → [your help center] → Advanced

2. Under the Link behavior, choose whether you want only external links to open in a new tab or also internal links.

More on Help Center:

• Help Center privacy controls

• Managing articles & collections

• Help Center in multiple languages

• Help center custom domain

• Importing your Help Center