Discussions & updates
Comment on Requests, reply faster with Macros, and send status updates.
- Commenting on RequestsDiscuss Requests with customers or your team, manage comments, and control who is notified.
- Creating and using MacrosCreate reusable replies for Requests and include an optional Request status change.
- Sending Request status updatesNotify Requesters about a status change and send a follow-up through linked Support conversations.