Requests & Insights
Create and manage Requests, Requesters, and Insights, and merge duplicates.
- Creating and managing RequestsCreate Requests, edit their details and ownership, link development work, and delete Requests you no longer need.
- Managing RequestersAdd customers to Requests, review their context, record feedback on their behalf, and export Requester data.
- Adding and managing InsightsAttach customer feedback to the right Request, search past feedback for supporting evidence, and correct Insight links.
- Finding and merging duplicate RequestsFind duplicate Requests, merge them into one retained Request, and undo a merge when needed.
- Requests FAQsFind answers to cross-cutting Requests questions: what changed, where settings moved, collection, review, notifications, usage, and permissions.