We've made it easier to keep your user data clean and give your team more context when helping customers.

Merge user profiles

You can now merge leads into existing user profiles so all conversations, attributes, and history are stored in one place.

You can merge profiles in two ways:

• Manually update a lead’s email in their profile to match an existing user

• Merge potential duplicates directly from the Inbox when a duplicate warning appears during a conversation

In many cases, profiles will also merge automatically thanks to browser cookies.

Learn more here →

More automatically captured lead data

The Messenger now automatically collects metadata about your contacts, helping your team provide faster and more relevant support without asking extra questions.

You'll now see:

• Recent page views - see exactly what pages someone was browsing before reaching out

• Browser info - name, version, and language settings

• System info - operating system and location details

• Language preferences - any language override settings if set

This data is automatically captured when someone interacts with the Messenger on your website.

Other

• Redirect old help article links to the new help center

• Change account email address without workarounds

You can now sync Featurebase with multiple Linear teams and Jira projects, with fully customizable sync rules per feedback board.

This means each board can have its own sync behavior tailored to how your team actually works.

You can now:

• Sync each feedback board with a different Linear team or Jira project

• Define unique status mappings per board, for example:

  • 🐛 Bug Reports - Done → Fixed

  • 💡 Feature Requests - Done → Shipped

• Set default Jira issue types (feature, epic, task) per board

This finally gives your product and engineering teams full flexibility to tailor sync behavior to how they actually work.

Learn more & get started: Linear / Jira integration

You can now support multiple brands, products, or companies from a single Featurebase workspace.

Multi-brand support lets you create separate Messenger styles and Help Centers for each brand, while keeping your support operations centralized.

With multi-brand support, you can:

• Create multiple brands with their own logos, colors, and sender emails

• Show a different Messenger style based on the website domain

• Run separate Help Centers with unique domains and customization

• Manage all of it from a single Featurebase workspace

This is ideal if you manage multiple products under one company or operate different brands with shared support teams.

Learn more & set it up: Multi-brand support →

We’ve introduced a new, non-intrusive card design for the changelog widget that lets you automatically show your latest update neatly in the corner of your product.

When clicked, the card expands into a popup or can optionally take users directly to your changelog page.

Learn to set it up here: Changelog widget installation

Featurebase can now automatically categorize new & existing feedback posts using AI. This helps you group large volumes of feedback into product areas, projects, or themes without manual work.

AI tagging analyzes each post’s content and applies relevant tags based on rules you define, keeping feedback organized as it comes in.

This helps your team keep the dashboard clean, filter feedback faster, and focus on what matters most, even at scale!

Learn more & get started: AI feedback tagging →

The new updates give you more control over who receives emails, how changelog emails scale as you grow, and a handful of smaller improvements across the platform.

Configure email preferences for each user

You can now manage email notification preferences per end user, separately from their profile data. This makes it easier to reduce noise while still keeping users informed about what matters to them.

With this update, you can:

• View and edit each user’s email subscription preferences from their profile

• Opt users out of non-essential notifications without affecting critical ones

• Let end users manage their own preferences from the public portal or the email footer

Learn more: Managing end-user notifications

Auto-subscribe users to changelog emails

You now have full control over how users are subscribed to changelog emails by default:

• Automatically subscribe all users who interact with your Featurebase board

• Disable auto-subscribe for fully manual control

• Turn off changelog emails entirely and share updates only via the portal or in-app widgets

Learn more here: Subscribing users to changelogs

Scalable email usage pricing

Changelog emails now support usage-based pricing, so email volume can scale with your product and audience.

It includes 5,000 emails per month free, and you only pay for what you send beyond that. This removes the risk of hitting a hard cap as your user base grows.

Learn more here: Outbound emails pricing

Other

• Images now sync to Linear

• Configure search engine indexing per module

• Hide the leaderboard from the portal

• Extended Fibonacci prioritization scale

Copilot is here to help your team answer customers faster and stay consistent, directly inside your Featurebase Inbox.

Copilot uses your help center, past conversations, macros, and roadmap to generate accurate, context-aware answers while you reply.

You can use Copilot to:

• Summarize lengthy conversations

• Get instant AI replies based on full conversation context

• Ask internal questions about processes or past cases

• Onboard new teammates faster

Copilot works seamlessly with your existing content and improves as your documentation grows, helping you answer customers without constantly switching between different tabs to find information.

Learn more & get started: Copilot overview

Featurebase can now automatically translate your entire help center, so you only need to write articles in one base language.

• Translations in other languages are kept up to date automatically using AI

• Protected terms in the glossary & code snippets are never translated

• You can always edit individual translations for articles and collections separately

Learn more & get started: Automatic AI help center translations →