Conversation Tag - Allow attaching tags to conversations

Allow adding multiple tags to conversations and then filtering conversations by tags.

Example scenario

When new lead is being converted to a more potential customer, then tagging it accordingly (i.e. Potential Customer tag) would simplify the customer support & sales management.

In addition, when a customer has revealed their requirement, then a possible plan tier tag can also be added - hence simplifying the handover to a customer success personal.

Post type
💡 New feature
What part of support platform?
Inbox dashboard

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Upvoters
Status

In Review

Board

Support platform

Date

13 days ago

Author

Erik Kaljumäe

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