Featurebase notifications to Slack (advanced)

Introduce more advanced Slack notifications (e.g., like Linear). It would be huge QoL if existing Featurebase notifications were available as per-user Slack notifications, and each user should be able to choose which events they want pushed to Slack (vs. email or in-app only). Essentially, Slack should be another Notification destination once it’s connected.

Two layers

1. Personal notifications → Slack DM (from the Featurebase app)
   You connect Slack once on your account, then choose which events you want delivered to your Slack DMs. Quiet by default, opt in to what matters.

2. Channel notifications → shared #channel
   Team-level (or filtered streams) for things like "new inbound support ticket" or "new feedback" - useful for triage rooms. Already exists for new feedback posts, but should be extended to the rest of the product.

Notifications that should be available in Slack

• Feedback

  • New post created (already supported)

  • New comment on a post (already supported)

  • Post status changes - for admins, and optionally for the upvoters/author of that post

  • Post upvotes - when one of my posts (or a post I'm assigned to / subscribed to) gets upvoted

  • Post assigned to me

  • I'm @mentioned in a post or comment

  • Reply to posts from Slack - Reply to comments inline, without leaving the thread, just like in Linear

• Support

  • New conversations & tickets (channel notification for triage)

  • Conversation assigned to me

  • New customer reply on a conversation I'm assigned to / following

  • I'm @mentioned in an internal note

  • SLA breaches on the conversation assigned to me

  • Reply to the customer directly from Slack

• Outbound:

  • New survey response - real-time to a channel, matching what Pendo / PostHog / Sprig offer

  • NPS detractor/promoter received

  • Changelog entry published (channel)

So essentially, a Featurebase teammate can live in Slack and trust that anything that actually needs them (a new ticket, an assignment, an SLA at risk, a status change on a post they own) will surface there, with everything else staying quiet.