Send email notification to users if they're not active on chat.
If I initiate a conversation currently with a user, they don’t get notified until they log onto my website and load the chat widget, which can take a long time (or potentially not happen)
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Comments7
May 27, 2025
PinnedHey!
This is actually already fully implemented already. Users will receive an email if they have not seen a message for 5 minutes.
Example:
We’ll document this in the help center as well!
Amr from Lunch Flow
May 29, 2025
Hey @Robi Rohumaa ,
Thanks for sharing, however, I suspect this feature isn’t working as intended. I have tried multiple times in different conversations and didn’t get an email. I’m worried my customers are not too (check this conversation as an example:
https://feedback.lunchflow.app/dashboard/inbox/all/conversation/44)
Amr from Lunch Flow
May 29, 2025
Also would be great to be able to reply to the feedback notification email to add a comment, rather than needing to log in again 😀 is this an option I can enable?
Robi Rohumaa
May 29, 2025
This is not currently available, but would be quite a nice feature to add. Feel free to post this on the board.
Robi Rohumaa
May 29, 2025
The chat you linked to did not initiate a follow-up message, as it was the initial message in the chat and is handled differently atm. Could you let me know if it’s not working for chats that have previous messages sent by the user as well?
I’ve tracked the initial message issue here: When doing initial reachout, the 5min email followup messages are not sent
Amr from Lunch Flow
May 29, 2025
follow up messages did work, thank you :)
Jake Webber
May 29, 2025
Yeah same with me. If I open a message with a user I would have expected they received an email notification