A couple of use cases I have:
End user reports an issue which requires opening a support thread with another provider, it’d be helpful to see both conversations in one place.
Some providers (like Stripe) send a new email on every reply, rather than using the same email thread, which introduces a lot of clutter in the inbox with every reply.
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Support platform
12 months ago

Amr from Lunch Flow
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Next
Support platform
12 months ago

Amr from Lunch Flow
Get notified by email when there are changes.