Chat Rating Functionality

Implement a system to allow users to rate chat interactions, similar to how knowledge base articles are rated. This would provide valuable feedback on the quality of support provided through the chat widget.

We would also like to use conditional logic like for Knowledge Base, where if someone badly rates a conversation they are prompted to tell us why.

Post type
πŸ’‘ New feature
What part of support platform?
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Upvoters
Status

In Review

Board

Support platform

Date

9 months ago

Author

Edith Henry

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