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Automatically filter out auto-replies and out-of-office emails

Helpdesk

When forwarding support emails to Featurebase, out-of-office (OOO) auto-replies currently trigger notifications and clutter the inbox.

It would be helpful to have automatic OOO detection, where the system recognizes typical OOO patterns (e.g., subject lines, auto-reply headers) and either:

  • Tags the conversation as “OOO”

  • Or filters it out from active notifications

This would keep the inbox clean, reduce noise for support agents, and make it easier to prioritize real customer inquiries.

Post type
💡 New feature
What part of Help Desk?
Posted by Team Streamalive ·
1 comment

This request was merged into another request

Comments1

  • Toms

    •

    Jul 14

    •

    Merged request

    •

    1 vote

    Auto-close conversations detected as auto-replies

    I want Fibi to automatically close conversations that it detects as auto-replies (like out-of-office messages). Currently, Fibi detects them and chooses not to respond, but the conversation stays open in the inbox, which requires manual cleanup. It would be great if Fibi could just mark these as resolved/closed immediately.