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Mobile App Notifications Not Working on Android

Helpdesk

I am experiencing an issue with the Featurebase mobile app where I am not receiving any notifications.

Despite having notifications enabled in both the app settings and my phone's main system settings, I do not get any alerts.

Post type
68097ad297a301c207158357
What part of Help Desk?
Posted by Alex Z ·
Status: Completed4 comments

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Comments4

  • Bruno H changed status to Completed
    Team•

    Nov 10, 2025

    Pinned

    Hey Alex,

    We found an issue with our notification system that was causing this for inbound email related notifications. A fix is now live, so everything should be working as expected.

    Could you let me know if you're still running into the issue? Thanks for bringing this to our attention.

  • Alex Z

    •

    Nov 7, 2025

    •

    Merged request

    •

    2 votes

    Push notifications not working on Android App

    I am not receiving notifications from the Android app. I've opted into all mobile notifications in the app and ensured that the app has notifications permissions. I also ensured that battery saver was off. This is a critical requirement. We cannot migrate to the new support platform until mobile push notifications are working.

    • Alex Z

      •

      Oct 14, 2025

      This is my feedback that I accidently submitted anonymously.

      • Markus Palm

        Team•

        Oct 15, 2025

        Thanks! Just added you as the author.