Workspace branding
Set your default brand name, logo, and color for customer-facing Featurebase surfaces.
Written By Bruno H
Last updated 4 days ago
Overview
Your default brand gives your customer-facing Featurebase surfaces a recognizable name, logo, and accent color. You can set these up without creating additional brands.
Note: You need the Manage Branding permission to change these settings.
Set your brand name, logo, and color
Open the brand marked Default if you have more than one brand
Enter your customer-facing name in Name
Click the logo image and upload a PNG, JPEG, GIF, WebP, or SVG file
Choose Brand color with the color picker or enter a HEX color value
Changes save as you edit. After entering text or a HEX value, click outside the field to finish the change. To replace the logo later, click the current logo and upload another file, or click 'Remove' beside it to remove the logo.
Brand color sets the primary accent used across the Customer Portal and widgets. The portal's theme and background color are set separately in Customer Portal appearance. Both pages also show the Remove Featurebase branding card, described in Removing Featurebase branding.
Tip: Use a logo that stays clear at the small size shown in portal navigation and widgets.
Check where your branding appears
Open your Customer Portal and check the name, logo, and color together. Also check the customer surfaces you use, such as your Help Center and widgets, because they can have additional appearance settings.
Note: Your brand identity is separate from your email sending address and email customizations. Configure those to change the sender or the look of your emails.
Set up additional brands
Use multiple brands when you need more than one customer-facing identity in the same Workspace. Each brand has its own name, logo, and color. Brands apply to the Help Center and Messenger; the Customer Portal always uses the brand marked Default.
FAQs
Where do I change the theme and background color?
Where do I change the theme and background color?
In Customer Portal appearance under Settings → Customer Portal → Appearance. Workspace branding only sets the name, logo, and Brand color.
Which file types work for the logo?
Which file types work for the logo?
PNG, JPEG, GIF, WebP, and SVG. Click the logo image on the brand to upload the file.
Still need help? Ask the team