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Fibi AI Agent resolutions

What Fibi AI Agent resolutions are and how they will be measured and charged.

Written By Markus Palm

Last updated 4 days ago

This article refers to our new pricing plans. For information about our legacy plans (before Dec 2025), please log in to view this article or contact us via live chat.

Overview

All paid plans include access to Fibi AI Agent. Whenever Fibi provides a satisfactory answer, this is considered a resolution. We’ll go into what this means and how it’s measured below.

Price per resolution

Fibi AI Agent is priced at $0.49 per resolution.

This ensures that you only pay when Fibi achieves the outcome you and your customers care about most – resolved conversations.

For high-volume pricing or specialized needs, please contact sales via live chat or support@featurebase.app.

Fibi is available on every paid plan, but you won't be billed for Fibi if you’re not using it.

Resolution definition

A resolution is counted when, following Fibi’s last answer in a conversation, the customer either:

  1. Confirms the answer was satisfactory (confirmed resolution), or

  2. Exits the conversation without requesting further assistance (assumed resolution)

Customers can confirm a resolution by:

  • Entering an affirmative response such as 'Ok thanks', 'That helped' etc.

Customers can request further assistance by:

  • Entering a response that indicates their issue is not resolved, such as follow-up questions or requests to speak with a person.

You'll only be charged once per conversation, even if Fibi resolves multiple questions.

Note:

  • A resolution is only counted when Fibi provides an actual answer to a

    customer's query. If Fibi merely responds to a greeting, this is not considered an answer and doesn't count towards a resolution.

  • If a conversation is considered resolved (confirmed or assumed), but the customer later returns to the same conversation seeking further assistance (even across billing periods) that resolution will be deducted and not charged.

Billing for resolutions

Fibi AI resolutions are billed on your usual billing date. We count a resolution when a conversation reaches either a 'assumed resolution' or 'confirmed resolution' state.

We include all conversations that start at any point during your billing period - from the very first day to the very last. So your billing aligns with your actual usage during the period, with resolution figures on your Subscription page and invoice updated within minutes of Featurebase reporting.

FAQs

No. You will only be billed once per conversation, even if the conversation is reopened.

When a teammate joins a conversation where Fibi AI Agent is involved:

  • If the customer has already received an answer from Fibi and they haven't explicitly asked to get additional help or speak to a person, the conversation is considered 'resolved' and you would be charged for this.

  • If the customer has asked to get additional help or speak to a person, the conversation is considered 'unresolved' and you would not be charged for this.

To turn Fibi off and avoid any charges, simply remove Fibi from any live Workflows and pause Fibi in the Simple deploy section where Fibi was set live. This will stop Fibi from replying to your customers and resulting in resolutions.

Disabling Fibi AI Agent.

Yes, new customers can start a 10-day free trial of Fibi AI Agent from your workspace.

When transitioning from a free trial to a paid plan, you must add a payment method to continue usage. Failure to do so may result in your service being paused.

Fibi counts conversations as resolved in two ways:

  1. Confirmed resolution: When a customer responds with affirmative language like "Ok thanks" or "That helped"

  2. Assumed resolution: When a customer doesn't ask follow-up questions or request to speak to a person (this auto-closes after 3 minutes of inactivity)

The resolution approach isn’t directly configurable and is designed around typical customer behavior - when customers get the help they need, they often just leave the conversation without explicitly saying "thanks" or confirming it worked.

The system interprets silence after Fibi's answer (without negative feedback or follow-up questions) as satisfaction.

Still need help? Ask the team