Templates
Start from ready-made Workflows for routing, AI answers, CSAT, and follow-ups.
- Route customer conversations to the right teamAutomatically send new conversations to the right team with Workflows for faster, more efficient support.
- Let Fibi AI Agent answer firstPut Fibi AI Agent on the front line and reduce your team's inbox volume.
- Solve frequent queries with self-serve contentHelp customers to help themselves with this simple Workflows template.
- Ask customers for a conversation rating (CSAT)Gather invaluable customer feedback via CSAT surveys after every interaction with this simple Workflows template.
- Auto-close inactive conversationsFollow up, manage, and close abandoned conversations automatically.
- Auto-reassign for unresponsive teammatesLearn how to set up Workflows that assign conversations when a teammate has become inactive.