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Delete individual support tickets from dashboard

Helpdesk

I want to be able to delete specific support tickets/conversations directly from the dashboard inbox.

Currently, I can only resolve them, but I need a way to permanently remove them for better organization or privacy reasons.

Post type
💡 New feature
What part of Help Desk?
Posted by Mike Haze ·
1 comment

This request was merged into another request

Comments1

  • Erik Kaljumäe

    Team•

    Jun 18

    •

    Merged request

    •

    1 vote

    Ability to Unlink or Delete False Positive Customer Tickets from Conversations

    Sometimes, tickets created automatically or via AI from conversations turn out to be false positives and don't require a Customer ticket.

    Currently, there is no option to remove, delete, or detach these tickets from the conversation, causing lingering tickets and confusion among customers and support reps.

    Adding a feature to unlink or delete mistakenly created Customer tickets would help keep the Inbox clean and improve clarity around ticket statuses.