Ability to Unlink or Delete False Positive Customer Tickets from Conversations
Sometimes, tickets created automatically or via AI from conversations turn out to be false positives and don't require a Customer ticket.
Currently, there is no option to remove, delete, or detach these tickets from the conversation, causing lingering tickets and confusion among customers and support reps.
Adding a feature to unlink or delete mistakenly created Customer tickets would help keep the Inbox clean and improve clarity around ticket statuses.
Log in to comment and vote
Comments3
Mike Haze
Aug 10
•Merged request
•7 votes
Delete individual support tickets from dashboard
I want to be able to delete specific support tickets/conversations directly from the dashboard inbox.
Currently, I can only resolve them, but I need a way to permanently remove them for better organization or privacy reasons.
Erik Kaljumäe
Jun 18
•Merged request
•1 vote
Ability to Unlink or Delete False Positive Customer Tickets from Conversations
Sometimes, tickets created automatically or via AI from conversations turn out to be false positives and don't require a Customer ticket.
Currently, there is no option to remove, delete, or detach these tickets from the conversation, causing lingering tickets and confusion among customers and support reps.
Adding a feature to unlink or delete mistakenly created Customer tickets would help keep the Inbox clean and improve clarity around ticket statuses.
Andrii Bandiak
Oct 6, 2025
•Merged request
•1 vote
Option to delete all conversations and reset analytics history
This would allow us to start fresh with our analytics data.