Overview

Your Help Center makes your articles easy to use with AI tools. Readers can paste an article into an AI chat, and AI tools can read your Help Center as plain text instead of a web page. Three features do this, with nothing to set up:

• Page actions: A menu beside every article title to copy the article as Markdown or open it in ChatGPT or Claude

• Markdown versions: Every article as plain Markdown, at the article's address followed by .md

• An llms.txt index: One file that lists your articles and links to their Markdown versions

Page actions

Each article has a copy button beside its title. Click it to copy the article as Markdown. Click the arrow next to it to open the full menu:

• 'Copy as Markdown': Copies the article to paste into an AI chat

• 'View as Markdown': Opens the Markdown version in a new browser tab

• 'Open in ChatGPT': Starts a ChatGPT chat that reads the article

• 'Open in Claude': Starts a Claude chat that reads the article's Markdown version

• 'Copy article link': Copies the article's address to share it

'Open in ChatGPT' and 'Open in Claude' send the AI tool the page's public address, and the tool opens the page itself. These two options appear only on pages anyone can open: the article is visible to everyone, and your Customer Portal is not private.

API reference pages have a similar menu. It can also offer 'Download spec' to save the OpenAPI file of the API version on screen. See API documentation overview.

Markdown versions

Add .md to the end of any article address to get its Markdown version:

https://help.example.com/articles/1234567-getting-started.md

The Markdown version starts with the article's title and description. Content blocks become standard Markdown: for example, steps become a numbered list, tabs become separate sections, and callouts become GitHub-style alerts. Links and images use full addresses.

A Markdown version follows the same access rules as the article. A visitor who cannot open the article gets a not found response instead of the content.

The llms.txt index

llms.txt is a plain-text index that AI tools can read to discover your content. Your Help Center serves it at one of these addresses:

• Custom Help Center domain: https://help.example.com/llms.txt

• Customer Portal address: https://yourcompany.featurebase.app/help/llms.txt

• Additional Help Center: https://yourcompany.featurebase.app/help/<help-center-slug>/llms.txt

The index starts with your Help Center's name and description. Below it, each top-level collection is a section that lists its articles with their titles, descriptions, and links to their Markdown versions. Articles in sub-collections appear in their top-level collection's section.

When you publish an API reference with List in llms.txt turned on, the index also lists the endpoint pages of each API's default version. See Organizing the API reference tab.

What each visitor sees

The index lists only what the visitor reading it is allowed to see. AI tools usually read it without signing in, so they get your public articles only.

• Articles restricted to your team or to customer segments appear only for visitors who can open them

• If your Customer Portal is private, visitors who are not signed in get a not found response

• Drafts are not listed, because readers cannot open them

What these features do not control

The Markdown versions and llms.txt make your content easier for AI tools to read. They do not control whether an AI product indexes your Help Center, uses it in answers, or cites it.

To control who can open your articles, use Help Center privacy controls and Customer Portal access. To control search engines, see Managing search engine visibility.

FAQs