Feedback Portal
Set up the Feedback Portal where customers submit and vote on feedback.
- Feedback Portal overviewUnderstand how customers submit, support, and discuss Requests through your Feedback Portal.
- Setting up and customizing your Feedback PortalEnable your Feedback Portal, customize its feedback page, and check the customer experience before sharing it.
- Managing feedback in multiple languagesChoose feedback languages, translate portal wording, and control automatic Request translation.
- Showing and hiding Request detailsControl which Request details and customer identities appear on your Feedback Portal.
- Configuring voting and Impact questionsEnable downvoting and collect importance, frequency, and urgency ratings from customers.
- Allowing guest submissions, votes, and commentsLet visitors submit feedback, vote, or comment without signing in, and understand the limits of guest participation.