Get started
Understand ticket types, ticket states, notifications, and the Tickets portal.
- Getting started with ticketsFollow this step-by-step guide to get introduced to and fully set up with tickets in Featurebase.
- When to use Customer / Back-office / Tracker ticketsLearn the difference between the 3 ticket types in Featurebase and when to use each one.
- How ticket states workLearn and customize how ticket states are categorized and behave as a ticket moves through each stage.
- How customers get notified about ticketsLearn how and when customers are notified about tickets and any limitations.
- Tickets portal overviewLet customers follow, reply to, and open support tickets in your Customer Portal.
- Tickets tab in the MessengerLet your customers submit, track, and manage support tickets directly from the Messenger support widget.