Fibi AI Agent
Set up, train, and deploy Fibi AI Agent to automate support.
Articles
- Fibi AI Agent overviewLearn more about Fibi AI Agent and how it can help your team automate support, repetitive tasks, and workflows.
- Set up & customize the Fibi AI agentYour one-stop guide to customizing and managing the Fibi AI agent to automate your support.
- Custom training content for Fibi AI AgentLearn to add additional training data that Fibi AI Agent can use when answering customers.
- Custom Fibi ActionsPower up Fibi with custom actions to extend trials, update account information, get custom data, etc..
- Fibi AI AttributesAutomatically classify support conversations with Fibi AI and use detected values in Workflows, filters, and reporting.
- Automatic language detection in conversationsHow a customer’s language is determined in conversations for Fibi AI Agent and Workflows.
- Improve Fibi's AI answersImprove Fibi's AI-generated answers for the future.
- Use Fibi AI Attributes in Workflows & InboxUse detected Fibi AI Attribute values to branch Workflows, route conversations, and organize your Inbox.
- Collect and report on Fibi AI Agent CSATAutomatically ask customers to rate conversations that Fibi resolves or hands off, then review the results in the Inbox and Reports.
- Build a self-improving Fibi workflowTurn reviewed support conversations and product changes into better Fibi knowledge using the MCP, Training Data API, and oracle.