Prioritization
Prioritize Requests with value, effort, and the Impact score, and analyze feedback.
- Prioritizing Requests with value and effortChoose a scoring scale, score the value and effort of Requests, and compare them in the Requests list or prioritization matrix.
- Prioritizing Requests using customer and company dataReview the Requesters, companies, revenue, and CRM opportunities behind a Request to judge its demand.
- Understanding the Impact scoreLearn how customer importance, frequency, and urgency ratings combine into a Request's Impact score and how to read it.
- Feedback analyticsOpen Requests analytics to review Request volume, Requester activity, comments, and the sources customers submit from.