Please tell us what we can do to make Featurebase the best product for you.
Planned
Notion integration
We manage our development in Notion. I'd love to have feedback boards sync'd with Notion databases.
Planned
Upvote threshold for forwarding posts to issue management integrations
For example, with the Clickup integration, there could be an option to set a limit of 10 upvotes for the post to be pushed to Clickup.
n8n integration
Connect Featurebase natively with n8n.io to build automations and connect Featurebase with other apps.
Include image on roadmap cards
It's very helpful, as a user viewing a board, to have an image demonstrating the feature on the road map. It also looks like and clean:
Planned
Better experience for "multi-product" companies
Hi, As we've been using this platform for quite some time already, and with an obvious goal of expanding the services and features which we provide to our users - I feel like there is a need for a better support/experience for companies offering multiple products or categories of features to their users. At the moment the solution for this is to use tags, and filter by them. But when a community gets bigger that is not the best and most clear solution. The possible solution for this is to allow companies to "add" products in dashboard, and then each of those products would have their own feedback board and roadmap. While also having the option to view the feedback board and roadmap for all the products at once. I've made a small sketch to explain the concept easier:
In Progress
WhatsApp Integration for Support
Integrate with WhatsApp Business to enable it as a support channel within Featurebase, allowing users to receive and manage support requests via WhatsApp.
In Progress
Attio CRM integration
Same as with Hubspot and other CRMs but even more powerful workflows. Automatically create all of your Featurebase users as person records in Attio See customers’ feedback and support conversations on their profile Submit feedback on behalf of customers through attio (from their profile, call transcripts, emails.)
Optional field for changelog entries to enter a product version
For customers with on-premise installations, it is useful to know from which product version a certain feature is available. Therefore I would like to have an optional field "Version" which should be visible in the changelog. There should be a filter to select all changes which are available for a specific version. An alternative would be if custom tags could also be used for the changlog, so we could use custom tags for versions but they could be used for anything else as well. Again a filter for custom tags would be necessary then.
Planned
Feedback Card for Messenger
The old All-In-One widget lets users submit feedback and new ideas directly from the widget. We’ve configured it so there’s a button for new ideas and to submit issues. Currently, the new support widget home cards do not support this, so we would lose this key capability if we switch over.
Integration with Freshdesk for feedback
It would be great if you could integrate with freshdesk. It would be more convenient to work with questions or bugs that users write directly to the board. With integration, the question or bug could be sent directly to the freshdesk and handled as part of the technical support.
Mixpanel Integration
Like the Segment integration, it would be great to be able to integrate using Mixpanel's javascript SDK. This would allow us to track users and events such as upvoting and leaving feedback and allowing for the identify functionality also. Im voting for this because Segment is expensive, and adds a new layer to our data pipeline, where we could just import events straight into mixpanel.
In Progress
Multi-brand support for the Feedback Portal & Updates
Support multiple brands within a single Featurebase workspace and portal.
Planned
AI Comment summarization
Some teams get 50-100+ comments on popular feature request posts. We should add AI comment summarization that extracts insights and gives you the top-line ideas people have without the spam and duplicates.