Erik Kaljumäe

Team

Created Messenger File names invisible in light/dark mode Created Inbox view editor closes during filter selection Created Category default blocks public visibility for individual requests Commented on Allow Other Display Name for Feedback TabHi @Marllon Castro, Thanks for the feedback. A possible workaround here could be to use a custom button with a feedback widget opening trigger, so you can label it however you want - for example "Sugestões" or "Sugerir melhorias". For example, something like this: And when clicke…Commented on Display all follow-up questions, one after anotherThanks for the insight - that makes sense. I'll move the request to completed then :)Commented on Display all follow-up questions, one after anotherHi @Aurélien from Doctena, Thanks for the feedback. Could you expand a bit on the behavior you're looking for with the follow-up questions? Are you expecting the questions to appear simultaneously, or is the issue that the other questions aren't being displayed for end users? Int…Commented on Allow merging duplicate feedback posts while preserving votes, comments, and subscribersHi @Octavian , Thanks for the feedback - I appreciate you taking the time to share this. We do currently support merging posts, and that carries over the votes, subscribers, and comments as well. We also support unmerging posts, which can be useful if you want to separate merged…Commented on Claude ConnectorThat’s a good suggestion, and I appreciate you taking the time to share it.Created Toggle Modes for Copilot - Read & Write / Action-Specific Options Commented on Multiple Changelog Boards & Segment FilteringThanks for the explanation - good insights. I’ve updated the post and made it visible for our user base so others can upvote it and add any additional thoughts there as well.Commented on Release deleted subdomain 'kitbees' for reuseHi, Thanks for the follow-up. Could you try changing the organization name to "kitbees" again? That should be released and available now. Let me know if you still run into any issues.Created Ability to Unlink or Delete False Positive Customer Tickets from Conversations Commented on Allow including metadata for tickets, when they're submitted via Messenger widgetHey @Tommy Giesbrecht! Thanks for the suggestion. Could you share more details on your specific use case? That’ll help us better understand the need.Created Support Multiple Separate Customer Tickets per Conversation Upvoted Show Workflow actions in Inbox events Created Show Integration Name as Status Change Actor in Detailed Events Commented on HTML lang tag not set correctly on initial page load - Help CenterHi @Nathan D. , This post is now public, so you can share it with everyone.Commented on Directory "All leads" shows no results despite sidebar count (Filter/UI issue)Of course! We’re aware of the situation and will improve the messaging when viewing the users module.Upvoted Add Admins / Full seats to support conversations Commented on Split changelog auto-subscribes into options per channelHey, That's a great question. You're right, you could definitely segment users who come in through SDK authentication. Since you can set custom fields via SDK auth, you could add a field that syncs with your platform's email preferences. For example, you could create a segment wi…Upvoted [Zapier New Comment] Expose more user details (Get User or Custom Attributes with userId)Created [Article Multi-code block] Switching tabs visually not indicated Commented on Custom Snooze optionsAh, I see what you mean now. Thanks for clarifying and for sharing the screenshots, that makes a lot of sense Commented on Bug: Accordion block changes font unexpectedlyI see, would you be able to provide a link to the article?Created Custom conversation titles or subjects Commented on Allow creating multiple help centers in FeaturebaseHey @Divjot Singh , thanks for the detailed explanation. We have a similar feature request for showing different content within the Messenger based on user segments. You can check it out here: @Messenger widget configuration based on user segments (e.g., Users vs. Organizations)…Upvoted First inbound message arriving to inbox doesn't trigger a sound notification Commented on Add specific error message for video uploads exceeding 80MB limitHi @Nic Acton, could you contact us via support chat with regards that issue? That way we could investigate this issue further. Otherwise, would you be able to provide the file used for the upload and steps you took before the page crashed?Created Deleting organization isn't cancelling subscription Created Embedded portal back navigation intermittently prompts sign-in (every second back press)