Bruno H
TeamCo-founder of Featurebase
Created Checkbox form field: option to be checked by defaultUpvoted Manage article access and unpublishing through API and MCPUpvoted Hubspot integration!Commented on Clearer installation instructionsHey thanks for the feedback! Will be working on this next week!Commented on API Access for Filtered Support StatisticsThis is now live. New conversations search endpoint supports structured filtering on tags, team assignees, dates, and state - so you can pull filtered support data programmatically and skip manual exports. Docs: https://developers.featurebase.app/api/resources/support/subresource…Commented on Improved Multi-word and Exact Phrase Search in ConversationsThis is now live. Got back to you on the original convo - search now does proper full-text matching across messages, no more single-word limitation. Docs: https://developers.featurebase.app/api/resources/support/subresources/conversations/methods/searchCommented on Improve Conversation Search Performance and SpeedThis is now live. Replied on the original conversation with details - new conversations search endpoint with full-text search across messages, plus the inbox search itself is significantly faster. Docs: https://developers.featurebase.app/api/resources/support/subresources/convers…Commented on Automate CSAT survey after conversation closureHey Kelly! Yes, we are about to release phase 1 of this update today. After this, we are aiming to release a full analytics rework early next month. :)Commented on Ticketing system with unique public IDsAtm, existing convo conversion is not available, this will most likely not be added in the short-termCommented on Ticketing system with unique public IDsHey Weiguang Fan, the ticketing feature has been soft-launched and the API is already available! You can find the documentation for it here: https://docs.featurebase.app/rest-api/tickets Let me know if you have any questions. :)Commented on Customizing the sender signature for support emailsQuick status update: we’re working on this at the moment, should be ready for release by the end of this week. :)Commented on Two-way-sync for ClickupHey Stefan, sorry about the confusion, the sync direction can not currently be changed for the Clickup integration.Commented on Don't delete existing text with macros / Support adding multiple macrosDone :)Commented on Don't delete existing text with macros / Support adding multiple macrosHey Danny, thanks for replying to this. I completely agree, and this is a super easy fix; we’ll have it live in 24h.Commented on Customize/disable end-user notifications for changelogs & feedback status updatesHey @Jack Finnegan, you can disable it from the settings:Created Webhooks for support moduleCommented on Customize Help Center sidebar styling (expandable collections & text formatting)Hey, thanks for reporting; both fixed.Commented on [SDK] Typescript types for the different function calls and it's argumentsHey Francisco, you can ignore TypeScript errors by adding as any or // @ts-ignore in the meantimeCommented on Mobile app for the Support PlatformThanks a lot! :) A fix is now live for it - there was an issue when the phone’s default language was not English. Please let me know if you still run into any issues.Commented on Mobile app for the Support PlatformI see, trying to get this resolved within the next few hours for you. I will keep you posted through this thread.Commented on Mobile app for the Support PlatformJust tried to replicate this @Simon Hoffmann but could not. I would be immensely grateful if you could reply with a screen recording of the issue to this thread or send it to our live chat/email at support@featurebase.appCommented on Mobile app for the Support PlatformHey Simon, thanks for letting me know. I am looking into this now.Commented on Customize shown fields from the dashboardHey, this should be coming next month with a larger rework we are planning.Commented on 'Company' tab in users moduleHey @DEEPESH LAKHERA, the users module full rework is almost ready locally and we will be pushing it live next week. Sorry for the delay!Commented on 'Group posts by' option in DashboardHey @DEEPESH LAKHERA, we’re looking to have it out this month, as we had some urgent things come up and are finishing a very very big update atm. Sorry for the delay!Commented on PostHog integrationHey Richa, This isn't on our immediate roadmap, so probably not any time soon. I'll be sure to update this post if that changes. Maybe some custom solutions via our API or Webhooks could work in the meantime?Commented on Add support for blocking & marking email conversations as spamHey Praveen, I completely understand your frustration with the amount of spam. The good news is that a blocking functionality is currently a work in progress and should be released in the next few days. This will make it much easier to clean up your support inbox from unwanted me…Commented on Help Center SEO improvementsHey everyone, Good news! We've just pushed an update that adds support for Schema.org annotations. This should help your Help Center articles get indexed much faster and improve their visibility in search results. It's available out-of-the-box for all help centers now.Commented on Help Center SEO improvementsHey David, Thanks for reaching out! The noindex tag is active on your knowledge base because you're currently on our free plan. To prevent spam, we only enable search engine indexing for workspaces on our paid plans. Let me know if you have any other questions.Created Customize inbox to show desired teams. Alsoadd the ability to hide/pin/rearrange inboxes & team inboxes