Inbox FAQs

Does Featurebase have keyboard shortcuts?

Yes, Featurebase’s Inbox has several keyboard shortcuts that let you perform common actions without using your mouse. It currently isn't possible to disable or customise the shortcuts.

Use ⌘/Ctrl K when you're viewing your inbox/a conversation to use Macros and AI replies.

How do I block Inbox spam?

You can delete any abusive, offensive or spammy users by blocking the user who sent the message:

1. Open the conversation with the user

2. Click the ・・・ three dots from the top right corner of the conversation

3. Choose ‘Block user’

All of the information stored about that user, including their messages, will be archived from Featurebase. The user can only be restored manually by you and any new messages from that email address will be rejected. The user will also be prevented from creating a new user account in the future.

How to unblock a user

If, however, you block a user by accident, you can easily unblock them from Settings → Users → Blocked.

You’ll see a list of your blocked users. You can click the ‘Unblock’ button next to the profile you would like to reactivate. Your user's information will now be restored.

After you unblock the user, they'll immediately return to the Users module.

How can I locate an email I sent to a client through the Intercom Inbox?

If you sent the email from the Inbox, you can access it from the user's profile in Featurebase.

If you are unable to find it there, you can also try searching for the user’s name or email address using the search function in the Inbox.