Setup
Set up team inboxes, office hours, custom views, and other Inbox basics.
- Setting up team inboxesSet up teams to help divide the workflow and ensure the conversations are answered by the right people.
- Set up & customize the InboxConfigure Featurebase Inbox experience to feel at home & get the context you need so you can support your customers faster.
- Set your default office hoursSet default office hours for the Messenger, so customers know when you're out of office.
- Share your expected response timeManage your customers' expectations by sharing your reply time during office hours.
- AI inbox translationsAutomatically translate customer conversations for teammates in the Inbox and vice versa to provide multilingual customer support.
- Conversation data attributes (CvDAs) in the InboxLearn how to create & use conversation data attributes for advanced inbox management.
- Organize your Inbox with custom viewsSave sidebar filters for the conversations that matter most, pin them for quick access, and share them with your team.