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How to view & download your invoice

Where you can view and download your invoices in Featurebase.

Written By Markus Palm

Last updated 4 days ago

Overview

You'll receive an email notification when you have an invoice ready to view. This will be sent to the Billing contacts you’ve listed in your Billing information. You’ll need to log in to Featurebase to view and download the invoice.

For forgiven invoices, we cannot issue an offsetting invoice, as we did not actually charge you for that period.

Note: We currently do not provide receipts for refunds. The refund on your bank statement will serve as proof of the refund.

View & download invoices

Viewing and downloading your Featurebase invoices.

To see and download any of your invoices:

  1. Go to Settings → Billing

  2. Click on “View invoices and Edit billing information”

  3. Click on any of your invoices under the Invoice history to view & download them

Failed payment

We will attempt to process payment on invoices up to four times within a 28-day period. If all four attempts fail, the account will be frozen on the 28th day. To resume access, all unpaid invoices must be paid.

Payment can be made by following the link for payment on the invoice or under Settings → Billing by clicking on the “View invoices and Edit billing information” button.

Once payment for all open invoices is completed, your account access will be restored. You may need to hard refresh your browser to see services resume in your workspace.

FAQ

Yes! To have your invoice sent to a different email address, you can update your billing contact details in your Featurebase billing portal:

  1. Go to Settings → Billing

  2. Click on “View invoices and Edit billing information”

  3. Click “Update information” in the Billing portal view

  4. Change the billing email address

Once added, future invoices will be automatically sent to that address instead.

Updating your billing email address.

If you already have a Featurebase account

  1. Request a role upgrade: Ask a teammate with admin permissions to upgrade your role to Admin from Settings → Members and teams.

  2. Access invoices: Once your permissions are updated, go to Settings → Billing and click on “View invoices and Edit billing information”

If you do not have a Featurebase account

  1. Become a teammate: Ask an admin to add you as a teammate in Settings → Members and teams with Admin permissions.

  2. Access invoices: Once you’re added, go to Settings → Billing and click on “View invoices and Edit billing information”

If you can't get upgraded or added as a teammate

  1. Request assistance from an admin: Ask an admin in your workspace to email you copies of the invoices.

  2. Invoice retrieval: Admins can download invoices from Settings → Billing and securely share them with you.

Still need help? Ask the team