Josh Biller

Created Sync Private Comments to Jira Tickets Upvoted Add one article to multiple collections Created Report for segmented vs non-segmented Help Center articles Upvoted Customizable inbox views Created Disable notification sounds for teammate responses Commented on Keep assigned tickets in Team inbox if Team field is setThis is especially important in organizations that have multiple brands configured, with each brand having its own dedicated teams.Created Option to keep conversations in Team Inbox after reply Upvoted Allow assigning Lite users to posts Created Team Member Login History / Audit Logs Upvoted Salesforce integration Created Assign posts to Lite seats Created Setting to disable AI Agent automatically creating feedback posts Created Show date & time chats were "seen" when hovering over "Seen" text Upvoted Option to add links to images Created Require an email address to be entered before guests can start a chat Upvoted Newlines such as \n visible in output Upvoted Live chat & help desk module Created Make private comments more apparent Created Make search filterable Upvoted Feedback Prioritization (Scoring) Tool