Edith Henry

Upvoted One-click HubSpot Service migration Created I would like to be able to archive help articles I no longer need but want to be able to reference Upvoted Improved Help Article Sharing Upvoted [ClickUp subtasks] Support for ClickUp subtasks in 'link to existing task' search Created Could you please add a way on the main feedback dashboard to quickly see which tickets are linked to a ClickUp ticket or not?Upvoted Helpdesk Articles showing in Draft and Published at the same time Upvoted Email surveys Upvoted [Metrics] Post status & creation progression statistics Upvoted Add Status change timestamp to API response Upvoted 'Display avatars in chat' not working + allow disabling avatars from home tab Upvoted Allow duplicating/copying existing surveys Upvoted Survey automatically repeat after X time Commented on [Metrics] Post status & creation progression statisticsThis analytics feature is something that Canny has and is something we have used very regularly. We would like to keep this capability after we move to Featurebase if possible. It would also enable us to update customers regularly, “This is how many feature requests we have compl…Commented on [Metrics] Post status & creation progression statisticsI would like to be able to report to our board members how many feedback requests were successfully launched within a designated time frame (i.e., YTD, this quarter, etc.). And I agree that tracking completion time from “In Review” to “In Progress” to “Completed” would also benef…Commented on Basic support metrics & analyticsFantastic! Thanks for your work on this and I can’t wait to show our team!Created Chat Rating Functionality Commented on Basic support metrics & analyticsThat’s fantastic turnaround time! I’ll look forward to testing out the new functionality as it is released. Our Support Team will be happy not to lose some of these key metrics.Created Basic support metrics & analytics Upvoted Allows end-users to download transcript from the Messenger Upvoted Live chat & help desk module Upvoted One-To-Many post splitting Upvoted Allow triggering surveys after a certain event ("Transactional Surveys")