Jason (PT)
Upvoted One-click Freshdesk migrationCreated Option to hide specific ticket types from manual creation listCommented on Customizable inbox viewsAMAZING!! Yes, please do this, it would be a huge help.Upvoted Customizable inbox viewsUpvoted Support 'Select' & 'Multi-select' attribute types for user dataCommented on Custom conversation titles or subjectsYes, this would be great. What would be ideal would be if the AI could read the thread and create a summary of the thread, so that you can get an idea of what this is about at a glance. Even if it were a section on the right that you could show or hide that was like called “AI Su…Upvoted Custom conversation titles or subjectsCreated Custom conversation titles or subjectsUpvoted Support for multiple support emails - Team and Team member based Email Sender IDsUpvoted API documentation in FeaturebaseCommented on API for support platformPlease add us to this list, we need to be able to ave “Source” like email / chat / sms / phone then insert the thread into your inbox. We use GetVoiceBot.com for all our AI sms and phone support. So we use their inbox which can sync with any box. We need to have all the convos fr…Upvoted API for support platformCreated API for Managing the AI Assistant’s Q&A DataCommented on Manually Prioritize Cards on Roadmap by draggingHaving this tab, we could just call “roadmap” and disable the roadmap feature of your product. It is such a waste doing this, but if you can all allow me to drag and drop the tasks up and down in the order they are being done, then this seems kind of pointless for the roadmap too…Commented on Manually Prioritize Cards on Roadmap by draggingI find it quite concerning that I have to rely on a separate project management system just to handle my Kanban boards. The process requires me to collect feature requests here, draft a roadmap for the public, and then use another platform to showcase my work. This situation aris…Upvoted Private articles & collections for Help CenterCreated Lock help center articles in positionUpvoted Help Center APICreated Manually Prioritize Cards on Roadmap by draggingCommented on Help Center APIThis is super important because my boss was telling me to start looking for other products like featurebase if we can’t make the FAQ sync with the knowledge base because it’s to much effort to manage them by hand.Created Help Center API