Bryan ten Kate
Created Set conversation attributes when creating a ticketCommented on Option to expand chat (like with changelogs and articles)This would be very helpfullUpvoted Option to expand chat (like with changelogs and articles)Created Expending support widgetUpvoted Improve submitting on behalf experienceUpvoted Enable Macro Search by Content in Addition to TitleUpvoted Enable Rich Text Formatting Toolbar in Macros EditorUpvoted Manage macro access via role permissionsUpvoted Private macrosCreated Option to exclude specific segments from boardsUpvoted Organize MacrosUpvoted Require an email address to be entered before guests can start a chatUpvoted Kanban & list views for Support inboxUpvoted Add User Tags & User Segments to Conversation details panelCommented on Disable notification sounds for my own outgoing inbox messagesThis! The number of notification sounds in the product is mind-boggling atm…Upvoted Disable notification sounds for my own outgoing inbox messagesCommented on Notification sound for every tab (change to 1 per browser)Yes please, its driving me crazy!Upvoted Notification sound for every tab (change to 1 per browser)Commented on Create Jira tickets directly from Support Inbox/Help Center ticket viewSame here; wrote a request for it but noticed it existed. Problem: Turning a customer ticket into a bug report takes three separate steps today. Agents leave the ticket, open a new screen to create the bug post, then link that post to Jira by hand. Every report adds friction and…Upvoted Create Jira tickets directly from Support Inbox/Help Center ticket viewCreated Configurable CSAT frequencyCreated Dedicated attachments section/gallery in ticket detailsCommented on Conditional conversation data attributes (CvDAs)This would be a wonderful feature for us; we then also need to have the reporting be able to read those values. We use these types of data and reporting for our product development and find pain points more clearly.Upvoted Conditional conversation data attributes (CvDAs)Created Brand-Specific / Conditional Conversation Data Attributes (CvDAs)Upvoted Option to delete conversationsUpvoted HubSpot bidirectional custom field sync (for tickets & deals)Commented on Aircall integration - log customer interview insights to FeaturebaseI would like to add: See who is calling directly in Aircall because of the integration (like HubSpot). Be able to click the contact card in Aircall to open the customer card to start creating a ticket logged on the call (like HubSpot).Upvoted Aircall integration - log customer interview insights to FeaturebaseCommented on Activity feed improvementsOld request, but we would love this as well, if someone by mistake changes the a feedback point to the wrong status, there is no way of tracking where it came from..