Toms

Upvoted Improve Help Center loading times Created Set "Answer with AI" as default option in "cmd/ctrl + k" Actions Modal Upvoted Keyboard shortcuts (Featurebase-wide)Created Macro Search: Prioritize names over content & reduce clicks Created Improved Multi-word and Exact Phrase Search in Conversations Created Manual and Periodical Resync for Training Websites Created Auto-close conversations detected as auto-replies Created [Conversations API v2] Desktop channel conversations not sending notifications for Fibi responses before handover Created Macro Formatting Bug: Extra New Lines Created Blue Border Appearing in Chat Textbox Upvoted Export data from the analytics module Upvoted [Analytics] Support analytics displaying incorrect or inconsistent values Upvoted Dictionary for automatic AI-translation Created Improve AI translation detection to distinguish between IDs/code and natural language Created Internal AI reference codes are visible to end-users in support messages Created Manually trigger bot to answer questions in a human conversation Upvoted Bulk export support conversations for analysis