Danny Schaffer

Created Control Team Pictures in Conversations window Created Setting to prevent individual conversations from reopening Upvoted Fibi AI: Send images/screenshots from help articles Upvoted Persist draft text in Messenger widget when closed Upvoted [AI] AI Circle-back & close if stale Upvoted Movable messenger widget for end users Upvoted Require an email address to be entered before guests can start a chat Upvoted Customizable inbox views Upvoted Allows end-users to download transcript from the Messenger Upvoted Spam folder + automatic spam filtering for Inbox Upvoted Bulk actions for conversations Upvoted Ticketing system with unique public IDs Upvoted Automate chat conversation to email thread Commented on Don't delete existing text with macros / Support adding multiple macrosIncredible! Thank you.Upvoted Support Messenger User Context Upvoted Customizing the sender signature for support emails Upvoted Customizable Email Footer with Agent Details and Company Information Commented on Don't delete existing text with macros / Support adding multiple macrosWe are looking to transition from Zendesk to Featurebase, but losing our text anytime we go to add a macro and the inability to add multiple macro texts to an area in the support platform really hinders our standard workflow.Upvoted Don't delete existing text with macros / Support adding multiple macros Upvoted Remove participants from email conversations Upvoted Automated conversations migration from Zendesk Upvoted Customize the automated reply message Upvoted Workflows & automations for the Support Platform Upvoted Email auto replies for support conversations Upvoted Support for Original Sender Attribution in Forwarded Incoming Emails Upvoted Automatic article gap detection for Fibi AI Upvoted See the page where user initiated the conversation from